Refund, Replacement & Payment Policy

Last Updated: April 26, 2026

At SAPIXCO, we are committed to delivering excellence. This policy outlines the terms and conditions governing payments, replacements, and refunds for all products and services offered globally. By placing an order on our website, you acknowledge that you have read and agreed to the following terms.

1. Payment Terms & Security

• Full Payment: All purchases must be paid in full at the time of order placement unless otherwise agreed in writing.

• Secure Gateways: We utilize internationally recognized and encrypted payment gateways to ensure your financial data is protected.

• Authorization: By completing a transaction, you confirm that you are the authorized user of the selected payment method.

2. Cancellation & No-Refund Policy

• Final Sales: Due to the high-tech nature of our products, all sales are considered final.

• Order Processing: Once an order is confirmed and processed, no refunds will be issued under normal circumstances. We encourage customers to review their orders carefully before checkout.

3. Global 7-Day Replacement Policy

We offer a dedicated 7-Day Replacement Window from the date of delivery, applicable worldwide. Customers may request a replacement if the following conditions are met:

A. Eligibility Criteria:

• The product is defective, damaged, or materially different from what was ordered.

• The request is initiated within 7 calendar days of the delivery date.

• The product remains unused, in its original condition, and is returned with all original packaging, documentation, and accessories.

B. Verification:

SAPIXCO reserves the right to inspect and verify the reported issue (via video/image proof) before approving a replacement request.

4. Exceptional Refund Circumstances

Refunds are processed only in the following rare cases:

1. Non-Delivery: If we are unable to deliver the purchased product or service due to reasons attributable to SAPIXCO.

2. Refund Timeline: Approved refunds will be credited back to the original payment method within 5-7 business days, subject to international banking timelines.

5. How to Initiate a Return/Replacement

To ensure a smooth process, please follow these steps:

1. Contact Support: Reach out to our global support team within the 7-day window.

2. Provide Evidence: Submit a valid proof of purchase along with supporting evidence (images or unboxing videos).

3. Approval: Upon approval, our team will provide detailed instructions for return shipment and dispatch of the replacement unit.

6. International Orders & Logistics

• Customs & Duties: Customers are responsible for any applicable import duties, taxes, or local regulations specific to their country.

• Logistics: Replacement timelines and logistics may vary depending on the destination country’s customs clearance and courier efficiency.

7. Limitation of Liability

To the maximum extent permitted by applicable law, SAPIXCO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

8. Policy Modifications

We reserve the right to update this policy at any time to reflect changes in international trade laws or company procedures. Updates will be effective immediately upon publication on this page.

Contact Us

For any queries regarding your payment or replacement status, our global support team is ready to assist you:

• Email: info@sapixco.in

• Website: www.sapixco.com

• Support: Official Contact details are available on our “Contact Us” page.